1. Shipping and Delivery
We ship worldwide. Delivery times may vary depending on your location. While we aim to fulfill orders as quickly as possible, we are not liable for delays caused by third-party shipping services, customs processes, or unforeseen events.
2. Returns and Exchanges
Due to the nature of our COD service and global operations, all sales are considered final unless the product arrives damaged or defective. If you receive a damaged or incorrect item, please contact us within 5 days of delivery at [email protected] with proof of the issue (including photos), and we will guide you through the return or exchange process.
3. Product Information
We strive to display product information accurately. However, we do not guarantee that descriptions, images, pricing, or other content on the website are completely error-free. We reserve the right to correct any errors without prior notice.
4. Intellectual Property
All content on our website—including images, logos, text, and design—is the property of Zela Hikes and protected under applicable intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
5. User Conduct
You agree not to use the website for unlawful purposes or to violate any local, national, or international laws. You must not interfere with the website’s functionality or try to access any unauthorized areas of the site.
6. Limitation of Liability
Zela Hikes will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our website, services, or products.
7. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes means you accept the revised terms.
8. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
[email protected]