Thank you for shopping with Zela Hikes. We are committed to delivering your travel gear and outdoor essentials anywhere in the world with reliability and care. Please review our shipping policy before placing your order.

1. Shipping Coverage
We offer worldwide shipping. No matter where you are located, we’ll get your gear to you—whether you’re on a city street or a remote trailhead.

2. Shipping Method
All orders are shipped via trusted delivery partners. We use standard shipping services that support Cash on Delivery (COD).
Please note: We do not support prepaid or online payments—all orders are paid upon delivery.

3. Order Processing Time

  • Orders are typically processed within 1–3 business days after placement.

  • You will receive a confirmation message once your order is shipped.

4. Estimated Delivery Time
Delivery times vary by location:

  • Local deliveries: 3–7 business days

  • International deliveries: 7–21 business days (depending on customs and logistics availability)

Please note: Delivery times may vary due to customs, regional disruptions, or courier delays. We are not responsible for delays caused by courier services or customs procedures.

5. Shipping Charges
Shipping rates are calculated at checkout based on your location and order size. In some cases, promotional free shipping may apply.

6. Tracking Your Order
Once your order ships, we will send you a tracking number if tracking is available for your region. Not all COD deliveries offer real-time tracking, depending on the destination and courier.

7. Cash on Delivery (COD) Terms

  • COD orders must be paid in full to the courier at the time of delivery.

  • If you are not available at the time of delivery, the courier may reschedule once.

  • Unclaimed or refused orders may result in account restrictions for future purchases.

8. Customs & Duties
International customers are responsible for any customs duties, import taxes, or fees imposed by their country. Zela Hikes is not liable for these charges.

9. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us within 5 days of the expected delivery date at:
[email protected]
Include your order number and any relevant photos or tracking details.

10. Contact Us
For all shipping-related questions, email us at:
[email protected]